Frequently Asked Questions

HI JAC Leashes

You say potato, I say pawtato! We use both because some people say leash and some say lead, and we want to make sure we cater to everyone.

Our leash handles are made from 100% recycled plastic shampoo bottles collected from the Sustainable Salons network of salons across Australia. Our leash rope is made from 100% recycled PET bottles (rPET). Diverting plastic from the ocean and landfill is just one way we Play nice with the Planet™.

No two of our handles look the same (like ever!) and that's the way we like it. The recipe for each handle colour is consistent but how the recycled plastic forms in our production process means the chunks, swirls, splats and splotches of colour form uniquely in each handle.

Our dog (or cat!) leash handles are made one size fits all - made to fit all human hands great and small.

We have a standard leash length and a long leash length.

Standard leash (including handle): 1.25m (1.4yd)

Long leash (including handle): 1.75m (1.9yd)

Rope breaking force: 285KG (628lb) minimum

Leash weight: 211g (7.4oz) approximately

For now, yes. But we have big plans to Rethink, Reuse, Recycle and Re-imagine to create more edgy-eco pet accessories. Most important to us is you, your pets and that we Play nice with the Planet™.

Join our Woof! Pack to fetch 10% off your first order and we'll keep you in the know of all tricks HI JAC.

Orders and Shipping

We make our best efforts to ensure orders are processed between 1-3 Business Days of being received. 

Yes! You will not be charged any shipping costs 

Yes! We ship internationally and use Australia Post or Sendle 

For domestic orders the delivery time frame is between 2 - 6 days depending on your location. International deliveries can take between 2 - 4 weeks depending on your location. In current circumstances this time frame may vary so please bear with us. You will receive a tracking number with your order and if you have any issues please contact us and we will be there to figure it out.  

Yes! All of our order deliveries are carbon neutral. We're sourcing offsets from the Acapa - Bajo Mira y Frontera Forest Conservation Project in Colombia through Pachama to counteract the emissions from shipping every order. 

This is done via the shopify carbon offset app. This means every month we pay for the emissions from our deliveries as calculated by Shopify

If you make a purchase using Shop Pay, Shopify will offset the shipment of your package via the Brazil Nut Concession Forest Conservation Project, which protects more than 291,566 hectares of tropical forest in Peru and will prevent 14.5 million tons of CO2 emissions. This project is made up of 143 parcels of land operated by 377 Brazil nut farmers.  

Warranty and Returns

Sometimes things don't go as planned. In the unlikely event your item is damaged, defective or you receive the wrong item, we have a 30 day return policy. For more details, visit out Customer Care page.

We are confident you will love your leash for life and it will last forever, so we offer a lifetime guarantee. If your leash breaks through normal wear and tear during its lifetime, you can return it to us and we will replace it. It will enter our 'Bite Back' scheme and be reused, repurposed or recycled to stop it entering the waste stream. 

Sustainable Practices

Our leash handles and ropes are made from 100% post-consumer plastic, and we offer an anytime 'Bite Back' scheme. We encourage you to return your used leashes to us so we can re-gift, re-purpose or recycle the entire leash to avoid them entering the waste stream.

Recycling plastic is not the answer to our plastic-polluted planet - it is one tool in the toolkit to divert plastic from landfills and oceans whilst the bigger picture movement to drastically reduce or remove plastic from production is in motion. The sooner we have no more plastic to reincarnate into leashes, the better. The sooner we need to find an alternate planet-friendly material, to make our eye-catching leashes, the better.

Yes and our parcels are proudly 'no frills'. Limited and recycled packaging is another way we Play nice with the Planet®.  Your lead(s) will have a tag and be shipped in a 'no frills' parcel, both of which are sustainable (made from recycled material and recyclable).   

We use Black Rainbow sustainable printing for our tags because Black Rainbow printed products are biodegradable and compostable, printed using non-toxic inks, recycled paper and solar power.  They walk the walk and we like it!

Our signature leash handles are genuinely unique. There isn't another leash like them nor are any two alike. We Play nice with the Planet™ and this is our 'eco'. We revel in the unconventional and this is our 'edge'.

We happily play ball with 1% for the Planet, donating 1% of our sales to environmental initiatives to unify with other like minded businesses and individuals who echo our 'eco'.